Coastal Connect USA LLC
Website: https://coastalconnectusa.com
Email: info@coastalconnectusa.com
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, where applicable.
Several types of goods may be exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Additional non-returnable items may include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
- Products that are customized or made to order, where applicable
To complete your return, we require a receipt or other proof of purchase.
Please do not send your purchase back to the manufacturer. Contact us at info@coastalconnectusa.com before sending any item back so that we can provide the appropriate return instructions.
There are certain situations where only partial refunds may be granted, including:
- Items with obvious signs of use
- Items that have been opened where the product is not eligible for a full refund after opening
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within the applicable processing period.
Late or Missing Refunds
If you have not received a refund yet, first check your bank account or payment account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
Next, contact your bank. There may be additional processing time before a refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at info@coastalconnectusa.com.
Sale Items
Unless otherwise stated at the time of purchase, sale or discounted items may be subject to different refund terms. Any applicable restrictions will be communicated before or at the time of purchase.
Exchanges
We only replace items if they are defective or damaged, subject to verification.
If you need to exchange an eligible item for the same item, please contact us at info@coastalconnectusa.com before sending the product back. We will provide you with the appropriate exchange and return instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, and the item is eligible for a return, you may receive a gift credit for the value of the returned item.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, any approved refund will generally be issued to the original purchaser.
Shipping Returns
If you need to return a product, please contact us at info@coastalconnectusa.com before shipping the product. We will provide the return instructions and applicable return address.
Unless the return is due to a defective, damaged, incorrect, or otherwise improperly supplied product, you will generally be responsible for your own return shipping costs. Original shipping costs are non-refundable unless otherwise required by applicable law or agreed to by Coastal Connect USA LLC.
If you receive a refund, any applicable return shipping costs or other authorized deductions may be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive a returned item until it has been delivered to us.
Need Help?
If you have any questions about refunds, returns, exchanges, or this policy, please contact us:
Coastal Connect USA LLC
Email: info@coastalconnectusa.com
Website: https://coastalconnectusa.com